We The North: Justice & Law Enforcement Education in Canada

On today’s episode, we talk with Theo Parassakis, Director of Operations and Business Solutions for TNT Justice Consultants, about how he’s creating engaging content and delivering it in a meaningful way that connects the theoretical to the practical. He also emphasizes the importance of soliciting feedback and always viewing your services from your customer’s perspective.

 

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About the Guest

Theodore (Theo) Parassakis is a highly regarded and efficient leader at TNT.  As the Director of business operations, Mr. Parassakis leads a team of highly skilled members who ensure customer service 24/365 to our clients.  In addition, Mr. Parassakis specializes in web design and web development for TNT.  Mr. Parassakis is known nationally as someone who understands  clients web needs, but more importantly,  understands that their business needs go beyond customer satisfaction to loyalty.  Over the past year, Mr. Parassakis has delivered on mission critical, technically challenging projects under tight timelines while also providing exceptional operational support to our clientele.  

Mr. Parassakis prior to joining the TNT executive team was a Correctional officer in Toronto for 6 years.  Additionally, Mr. Parassakis held a number of high-level security and administrative positions prior to his current position at TNT.   

Mr. Parassakis has attained an Honour Roll diploma in Police Foundations, this in addition to holding a highly esteemed Certificate in Entrepreneurship from Harvard Business School. He is attending the University of Toronto for Business studies. As a result of his educational and professional background, Mr. Parassakis has provided TNT with expansive ideas, spanning from the technical aspect of the business to the frontline experience and rudimentary knowledge of the criminal justice system. 

Mr. Parassakis offers a balance in understanding the dynamic nature between governmental needs and the progressive mindset of the business world. Mr. Parassakis’s friendly demeanor and knowledge has enabled him to communicate effectively with members of law enforcement and fellow entrepreneurs with the consistent desire to drive TNT into the future.

Episode Summary - On today’s episode, we talk with Theo Parassakis, Director of Operations and Business Solutions for TNT Justice Consultants, about how he’s creating engaging content and delivering it in a meaningful way that connects the theoretical to the practical. He also emphasizes the importance of soliciting feedback and always viewing your services from your customer’s perspective.

Key Quotes

“The thing with our team is that we don't necessarily see it as an industry. We see it as more of a community. A lot of our experts in the near past all belonged to one of those sectors. So we're able to focus and really deliberate on the problems, and what we're finding now is we're mitigating challenges that have existed for over 10, 15 years in these organizations. So it goes a little bit beyond having a business and providing services, it’s really helping a lot of people that belong to that community.”

“I think delivery is really important. And one thing that we’ve really benefited from, that we’ve really learned from, is when instructors are able to connect the theoretical to the practical--when you're able to make that connection through personal stories.”

“You need to be in the customer's shoes. One thing I do with all my staff members, I make sure that they all go through the testing process, so they get to see exactly what the customer gets to see from start to finish. That way, if there's anything that they identify as a problem, it's obviously going to be a problem for the customer. That's a great way to learn from what we're doing and a great way to improve it.”

“It's always about getting feedback. It's always about seeing what the customer thinks, seeing what the customer wants improved, what can be done better.”

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